At the end of 2013, it was estimated that 70% of all businesses in the United Kingdom were using IP based communications in the form of a VoIP service. With Tech Republic pointing out that hosted VoIP solutions save businesses money while expanding their communications capacity and improving business mobility, it isn’t any real secret why voice over IP communication solutions are doing so well.
As with anything that becomes popular, a number of hosted VoIP providers have popped up hoping to take advantage of a booming market. The problem? They’re offering low quality services at terrible prices. If you’re one of the many looking for a company that provides VoIP services and you don’t want to be taken for a ride, here are three tips for weeding out the good from the bad.
Three Tips for Choosing a Company That Provides VoIP Services
- Look into Their Record for Customer Support
- What Type of VoIP Company Are You Looking At?
- Be Discerning when It Comes to Price Points
As StreetDirectory.com suggests, one of the most important things to consider when looking for a company that provides VoIP services is the quality of their customer support. Try looking into online reviews or asking a company you like for some references. By discovering their reputation for customer care, you’ll know what to expect when and if anything goes wrong.
Too many businesses assume that every company that provides VoIP services provides the same type of VoIP. In truth, according to About.com, different services specialize in serving different clientele. For instance, many VoIP providers only offer VoIP services to private residences. Likewise, others work exclusively with businesses or mobile partners. Look for a company with a reputation for providing high end service to businesses to ensure you get exactly what you need.
VoIP providers have earned a reputation for providing great services at a great price. While it might seem counter-intuitive, the fact is that a company offering too good of a price should give you pause. Why? If a company can afford to price its services at ridiculously low levels, you really ought to ask yourself what functionality you’re giving up in the trade.
How did you find your hosted VoIP provider? Share any tips you might have with our readers in the comment section below. More info like this.