On site email support is an issue that many companies have to come to grips with if they plan on succeeding in the world of online business. Consumers need to be able to reach a business on their own time, on their schedules. One of the best ways for consumers to do this is to email the company directly to their website.
Custom website design that makes it easier for consumers to contact a company will make that company stand out when put up against the competition. Consumers desire a relatability that is hard for a business to manufacture over the internet, but website content that is easy to navigate and makes sense to the user helps a business meet that relatability goal much more easily.
Every day, millions of searches are done on the internet using a number of different search engines. In fact, 93% of all online experiences begin with the use of a search engine. When it comes to the search results, 75% of searchers never even scroll past the first five results. If you ever take the time to look, you would see that there are sometimes thousands of results for a single keyword or keyword group. If most people only check out the first five, you can see how the companies that belong to the other search results are losing opportunities for business.
Marketers who specialize in SEO, or search engine optimization, will tell you that blog content is now king. Roughly 60% of marketers put blog content creation at the top of their priority list when it comes to boosting your search engine results. With fresh, timely content, you can expect that more people will visit your website. But what happens once they get there? Will you be able to convert them?
With on site email support, consumers can expect answers to questions, and they can expect them to arrive in their email inboxes almost immediately, depending on your on site email support system. What’s more, these answers will be coming from a customer service provider who is fully trained and qualified to handle the questions coming in. This differs greatly from forum-based platforms.
With a forum-based platform, people go to an online forum and post a question for a community of people to see. Anyone can post a response, and while this might sound like a good idea, it sometimes leaves quite a bit to be desired. Many of the responses are from people who are speculating, based on experiences of their own, not company expertise.
On site email support allows your company to deliver more accurate responses and to deliver these responses more quickly. This means that businesses will be able to spend less time dealing with the many technical barriers and obstacles that come up and focus more on their actual website. This is where the purchases are made.
