Up to 75% of travelers are planning to make a trip this winter for one of more weekends. Therefore, it’s important as a hotelier to ensure that your business is up and running efficiently in order to be ready for the influx of travelers looking for a getaway from the cold.
However, your hotel runs on more than just customer service and care. You need to be sure that your PMS property management system is able to operate and function as needed. For this reason, before you purchase a hotel PMS it’s essential that you understand the strengths and weaknesses of the management system to select the best PMS possible.
To assist you in making the best choice for the best hotel software systems, here are three essential things your PMS software for hotels must do to keep your business running smoothly.
- The ability to manage simple tasks. Perhaps one of the most important things is your PMS’ ability to handle simple tasks. After all, if your system is unable to handle check-ins, billing, or group reservations then it certainly won’t be able to handle the streamlining of critical functions.
Your PMS should allow for your hotel’s front desk to operate smoothly by easily managing room assignments, housekeeping status, cost routing, group reservations, room maintenance, and check-ins and outs.
- The ability to capture direct bookings. Because we live in an age of fast and efficient technology, customers expect your business to be just as fast. If travelers are unable to book a room quickly at your hotel, they will just as quickly disappear and go to another hotel.
Consequently, it’s essential that your PMS has a booking engine that can be easily integrated into your hotel’s website. This will allow your customers to book online efficiently without a commission fee. However, it must be noted that your PMS should additionally feature both desktop and mobile versions of the booking engine and many travelers book on mobile in addition to using their computers.
- The ability to connect to online travel agents and global distribution systems. Many travelers aren’t just traveling across the states, but across the ocean. Therefore, it’s essential that your PMS is connected to multiple online travel agents, or OTAs, as well as various global distribution systems, or GDS.
The best hotel software systems will be able to directly connect your hotel’s booking with OTAs and GDS. Best hotel software systems additionally do this all in one system in order to avoid ruining your customers’ experience by making huge mistakes.
To keep your clients and customers happy, it’s important to ensure that your system runs as smoothly as possible. In order to achieve that kind of efficiency, it’s important that you as a hotelier choose the right property management system.